Privacy Policy
Glopen (“we”, “us”, or “our”) operates the website gl-open.com (the “Site”) and provides business and cultural travel planning and consulting services for international clients visiting China. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Site and services, in compliance with applicable data protection laws including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect personal information that you voluntarily provide to us when using our services, including:
- Contact Information: Your full name, email address, phone number, and company name (if applicable) for booking inquiries and service communication.
- Service-Related Information: Travel preferences, business requirements, dietary needs, special requests, and itinerary details necessary to plan your trip to China.
- Technical Data: IP address, browser type, device information, and usage data collected automatically through cookies and analytics tools to improve our Site functionality.
- Communication Records: Correspondence with our team via email, contact forms, or other channels to address your requests.
2. How We Use Your Information
We use your personal information solely for the following purposes:
- To provide, customize, and manage our travel planning and consulting services, including itinerary design, vendor coordination, and trip support.
- To communicate with you regarding your booking, service updates, and responses to your inquiries.
- To comply with legal obligations, such as verifying traveler information for entry requirements in China (where required by law).
- To improve our Site, services, and customer experience through analytics and feedback analysis.
- To send administrative communications, such as service confirmations, updates to our policies, or important travel-related notices (you may opt out of non-essential communications at any time).
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
- Authorized Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., hotels, transportation providers, local guides, and payment processors), solely to fulfill your travel booking. These providers are contractually required to protect your information and use it only for the purposes we specify.
- Legal Compliance: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including completing your travel booking and complying with legal, accounting, or reporting requirements. For service-related data (e.g., booking records), we retain information for 7 years following the completion of your trip to comply with regulatory and tax obligations. You may request deletion of your personal data at any time, subject to applicable legal exceptions.
5. Your Rights
Depending on your location, you may have the following rights under applicable data protection laws:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, where legally permitted.
- Restriction: Request restriction of processing of your personal information under certain circumstances.
- Data Portability: Request transfer of your personal information to another controller, where applicable.
- Opt-Out: Opt out of non-essential communications or marketing messages at any time.
To exercise these rights, please contact us at general-info@gl-open.com. We will respond to valid requests within 30 days, as required by law.
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, including encrypted communication channels, secure server storage, and access controls for our team. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.
7. International Data Transfers
Your personal information may be transferred to and stored in China, where our servers and service providers are located. We ensure that such transfers comply with applicable data protection laws, including using standard contractual clauses approved by the European Commission for cross-border transfers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Site with a revised “Effective Date” and, where appropriate, sending you a direct communication. Your continued use of our Site and services after such changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: general-info@gl-open.com
- Address: Room 1203, Building C, CCIG INTERNATIONAL PLAZA, 375 North Caoxi Road, Xuhui District, Shanghai, China